Shipping & Returns
Shipping Policy
At KP Auraa, we are committed to ensuring that your order reaches you in perfect condition and in a timely manner. Here are the details of our shipping policy:
- Processing Time: Orders are typically processed within 3-4 business days. Once your order is processed, you will receive a confirmation email.
- Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping times may vary depending on your location and the shipping method selected at checkout.
Domestic Orders (UK)
- For local orders, we charge a flat shipping fee of £3.50.
- Enjoy Free Shipping on all orders over £50.
- Local orders are typically processed within 3–4 business days.
International Orders
- For international shipping, a flat fee of £10.50 will apply to all orders.
- International orders are processed within 7–12 business days.
Delivery Issues: If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date so we can assist you.
Return Policy
At KP Auraa, we take pride in the quality of our jewelry. As such, we operate under a strict no-return policy. Please review your order carefully before completing your purchase.
- No Returns or Exchanges: Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the item is damaged upon arrival.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include a replacement at our discretion.
- Customer Support: If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer support team.